Refund policy
At Thub Innovation, we are committed to delivering high-quality, skill-based learning experiences. We also understand that things don’t always go as planned. This policy outlines the conditions under which refunds may be granted.
Since our courses are delivered digitally and often accessible immediately after purchase, we generally do not offer refunds unless there is a valid reason, such as:
Technical issues that prevent access and cannot be resolved within a reasonable time
Duplicate payments made by mistake
Accidental course purchase (must be reported within 48 hours, with no course progress made)
To be eligible for a refund:
You must contact us within 7 days of the purchase
You must not have completed more than 10% of the course content
The course must not have been downloaded or certificates issued
We reserve the right to approve or deny refund requests based on these criteria.
To request a refund, please email us at:
???? refunds@thubinnovation.com
Include:
Your full name
Course name
Reason for refund
Proof of payment (e.g., receipt or transaction ID)
Once your request is reviewed, we will notify you of the approval or rejection. If approved, your refund will be processed within 5–10 business days to your original payment method.
Course bundles or promotions (unless stated otherwise)
Completed or partially completed courses
Certificates already issued
Services or consulting sessions
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a new effective date.